FAQ

Have a question ? We are here to help.

Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.

What types of products do you offer?

We offer a range of products including matching shirts, custom hoodies, cups, blankets, and other accessories. Each item is designed to capture the unique essence of your relationship.

How long does it take to receive my order?

Delivery times vary depending on your location and the product ordered. Typically, personalized items are produced within 3-5 business days, and shipping takes an additional 5-10 business days. You will receive a tracking number once your order is shipped.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once production has started on personalized items, we may not be able to make changes or cancellations.

What is your return policy?

We strive to ensure you are satisfied with your purchase. If there is an issue with your order, please contact us within 14 days of receiving it. Personalized items are non-refundable unless there is a defect or error on our part.

How can I contact customer service?

you can reach our customer service team via email at support@soulmatched.store or click the link here to contact us.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and special offers.

How can I stay updated on new products and offers?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly post updates on new products, special promotions, and more.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 14 days of receipt. We will arrange for a replacement or refund as necessary.