Order Tracking Process
Confirmation Email
Once your order is placed, you will receive a confirmation email with your order details. Please keep this email for your records
Order Tracking Process
Shipping Notification
When your order is processed and shipped, you will receive another email with your tracking number. This email will also include a link to track your package.
Order Tracking Process
Track Your Order
Click on the tracking link provided in your shipping notification email or alternatively you can This will direct you to the shipping carrier’s website, where you can see the current status of your package and its estimated delivery date.
Order Tracking Process
Delivery Updates
You will receive updates on your package’s status as it moves through the shipping process. Keep an eye on your email for notifications from the shipping carrier.
If You Have Issues Tracking Your Order
Delayed Tracking Information
Sometimes tracking information may take a while to update. If your tracking number isn’t showing any updates, please allow 2-5 business day for the carrier to scan and update the shipment status.
Lost or Stalled Packages
If your tracking information hasn’t updated for several days, or if you believe your package may be lost, please contact our customer service team at support.ledilyca@gmail.com or click the here. We will work with the carrier to locate your package and provide you with the necessary assistance.
Contact Us for Help:
If you have any questions or need further assistance with tracking your order, our customer service team is here to help. Reach out to us via email at support.ledilyca@gmail.com or click the link here
We hope this information helps you stay informed about the status of your order. Thank you for shopping with Soul Live!
World Wide Shipping
We offer worldwide shipping to bring our products to you, no matter where you are. Enjoy fast and reliable delivery to your doorstep.
Customer service
We're here to help! If you have any questions or need assistance, please reach out to our customer support team. We're dedicated to providing you with the best service possible.
Quality Assurance
We ensure top-quality products through rigorous inspections and premium materials. Your satisfaction is our priority, guaranteeing excellence in every item.
Secure payment
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.
